CENTRIM LIFE END USER LICENCE AGREEMENT
1. Important Notice
This End User Licence Agreement governs access to and use of the
Centrim Life platform, including the Centrim Life web application,
mobile applications, resident and family applications, reporting
tools, integrations, APIs, and any related services made available
by
Centrim Life Pty Ltd.
By accessing or using Centrim Life, the User agrees to comply with
this
EULA.
If the User is accessing or using Centrim Life on behalf of an
organisation, aged care provider, retirement living operator,
healthcare provider, contractor, employee, resident, family member,
representative, attorney, guardian, or other authorised entity, the
User confirms that they are authorised to do so.
This EULA operates together with any applicable Master Services
Agreement, Order Form, Data Processing Agreement, Privacy Policy,
Support Policy, Acceptable Use Policy, Service Level Agreement,
Statement of Work, and any other written agreement between Centrim
Life Pty Ltd and the relevant Customer.
If there is an inconsistency between this EULA and a signed Master
Services Agreement or Order Form, the signed Master Services
Agreement or Order Form will prevail to the extent of the
inconsistency.
2. Definitions
In this EULA:
- "Centrim Life", "we", "us", or "our" means
Centrim Life Pty Ltd ABN 44 669 185 184, located at 35b/240
Plenty Road, Bundoora VIC 3083, Australia, and where applicable
its related bodies corporate, officers, employees, contractors,
authorised representatives, and authorised service providers.
- "Customer" means the organisation that has
entered into an agreement with Centrim Life Pty Ltd to access or
use the Platform.
- "User" means any person who accesses or uses
the
Platform, including staff, contractors, administrators,
managers,
residents, prospective residents, family members,
representatives, financial attorneys, enduring guardians,
suppliers, visitors, or other authorised persons.
- "Authorised User" means a User who has been
authorised by the Customer or Centrim Life to access the
Platform.
- "Platform" means the Centrim Life software
platform, including modules for maintenance, assets, dining,
kitchen operations, lifestyle, activities, communications,
feedback, quality, concierge, visitor management, CRM,
reporting,
integrations, mobile applications, resident and family
applications, and related digital services.
- "Services" means the hosting, support,
maintenance, implementation, configuration, integration,
training, data migration, professional services, and related
services provided by Centrim Life.
- "Customer Data" means all data, information,
records, documents, images, files, comments, resident
information, family information, staff information, operational
data, clinical-related data, allergy information, care-related
information, maintenance data, visitor data, feedback,
complaints, reports, and other content uploaded to, entered
into,
generated through, or processed by the Platform on behalf of the
Customer.
- "Personal Information" has the meaning given
under the Privacy Act 1988 (Cth).
- "Sensitive Information" includes health
information and other sensitive information as defined under the
Privacy Act 1988 (Cth).
- "Third Party Systems" means external software,
applications, platforms, APIs, databases, identity providers,
payment providers, clinical systems, communication systems, or
other third-party services integrated or connected with Centrim
Life.
- "Subscription Term" means the period during
which the Customer is authorised to access the Platform.
3. Licence Grant
Subject to this EULA, the applicable Customer agreement, payment of
all
applicable fees, and compliance with all relevant policies, Centrim
Life grants the User a limited, non-exclusive, non-transferable,
revocable licence to access and use the Platform for the Customer's
authorised business purposes.
The licence is limited to:
- the modules purchased or enabled for the Customer;
- the authorised facilities, sites, homes, retirement villages,
business units, or entities;
- the User's approved role, permissions, and access level; and
- the Subscription Term.
No ownership rights are transferred to the User or Customer.
4. Authorised Use
The Platform may only be used for lawful and authorised purposes,
including aged care, retirement living, healthcare-adjacent
operations, maintenance management, dining operations, kitchen
operations, resident services, family communications, lifestyle
activities, visitor management, concierge services, customer
relationship management, quality management, reporting, and related
operational functions.
Users must:
- use the Platform only for the purpose for which access was
granted;
- comply with all applicable laws, regulations, standards,
workplace obligations, and Customer policies;
- ensure information entered into the Platform is accurate,
complete, timely, and not misleading;
- use reasonable care when handling resident, family, staff,
clinical, allergy, dietary, financial, and operational
information;
- comply with all role-based access controls and approval
workflows;
- keep login credentials confidential;
- immediately notify the Customer or Centrim Life of any suspected
unauthorised access, security issue, privacy incident, or data
incident; and
- use the Platform in a manner consistent with aged care,
retirement living, privacy, food safety, workplace safety, and
resident care obligations.
5. Prohibited Use
Users must not:
- access or attempt to access data, modules, records, facilities,
or accounts for which they are not authorised;
- share login credentials or allow another person to use their
account;
- bypass, disable, interfere with, or circumvent authentication,
MFA, audit logging, permissions, security controls, or access
restrictions;
- upload malicious code, viruses, ransomware, spyware, or harmful
content;
- use the Platform to harass, abuse, defame, threaten, mislead,
discriminate, or unlawfully monitor any person;
- scrape, copy, extract, bulk download, reverse engineer,
decompile,
disassemble, or attempt to derive the source code of the
Platform, except to the extent permitted by law;
- use the Platform to build, support, or improve a competing
product;
- overload, disrupt, attack, or interfere with the Platform or its
infrastructure;
- upload content that infringes intellectual property, privacy,
confidentiality, or legal rights of any person;
- alter, falsify, hide, or delete records in a way that breaches
law, clinical governance, audit, compliance, aged care,
workplace, or organisational obligations;
- use another User's account;
- attempt to access production databases, infrastructure, source
code, logs, or administrative systems without written
authorisation;
- use the Platform for unlawful surveillance, unauthorised
tracking,
or unauthorised profiling; or
- use the Platform in any way that may expose Centrim Life, the
Customer, residents, families, staff, or third parties to legal,
regulatory, security, privacy, reputational, or operational
risk.
6. Customer Responsibilities
The Customer is responsible for:
- determining which Users are authorised to access the Platform;
- assigning appropriate roles, permissions, access levels, and
approval rights;
- ensuring Users are trained and competent to use the Platform;
- ensuring data entered into the Platform is accurate, complete,
current, and appropriate;
- maintaining appropriate clinical, operational, care, dining,
medication, allergy, incident, complaint, maintenance, visitor,
financial, and governance processes outside the Platform;
- obtaining all required consents and authorisations from
residents, prospective residents, families, representatives,
attorneys, contractors, and other individuals;
- determining whether data should be entered, displayed, shared,
exported, archived, corrected, or retained;
- reviewing reports, alerts, dashboards, workflows, and outputs
before relying on them;
- maintaining appropriate policies for aged care, privacy,
cybersecurity, records management, complaints, food safety,
resident care, and workplace safety;
- ensuring use of the Platform aligns with applicable aged care
standards, accreditation requirements, and regulatory
obligations; and
- ensuring any Third Party System connected to the Platform is
properly authorised, configured, maintained, and monitored.
7. User Accounts and Security
Each User must have a unique account unless otherwise approved in
writing by Centrim Life.
Users must:
- keep passwords confidential;
- use strong passwords;
- enable and comply with MFA where required;
- log out of shared or public devices;
- not leave the Platform open on unattended devices;
- immediately report lost devices, compromised credentials, or
suspicious activity; and
- comply with any Customer or Centrim Life security instructions.
Centrim Life may suspend, restrict, or disable access where it
reasonably suspects unauthorised use, compromised credentials,
security risk, breach of this EULA, misuse, or legal/regulatory
risk.
8. Role-Based Access and Audit Logs
The Platform may include role-based access controls, user
permissions,
approval workflows, audit logs, timestamps, user activity records,
login records, data modification records, and other security or
governance features.
Users acknowledge that:
- their use of the Platform may be logged and monitored for
security, audit, support, compliance, and operational purposes;
- audit logs may identify the User, time, action taken, record
accessed, changes made, device information, and IP-related
information;
- audit logs may be made available to the Customer, regulators,
auditors, investigators, insurers, or legal advisers where
reasonably required; and
- Users must not attempt to alter, conceal, delete, or interfere
with audit records.
9. Resident, Family, Staff and Health-Related Information
The Platform may process information relating to residents,
prospective
residents, family members, representatives, financial attorneys,
enduring guardians, staff, contractors, suppliers, visitors, and
other
persons.
Depending on the modules used, this information may include:
- names, contact details, facility details, room details, and
account details;
- resident preferences, lifestyle interests, activity attendance,
communications, concierge requests, and family engagement
information;
- dietary requirements, food allergies, intolerances, texture
requirements, IDDSI information, menu choices, supplements, meal
delivery records, and kitchen notes;
- maintenance requests, incidents, hazards, assets, inspections,
and
work orders;
- visitor records and communication records;
- feedback, complaints, compliments, surveys, quality improvement
records, and incident-related information;
- limited clinical, care, or health-related information where
integrated or entered by the Customer; and
- financial, authority-related, billing-related, or representative
information where family, resident, or attorney access is
enabled.
Users must handle all such information with care, confidentiality,
and
in accordance with applicable privacy, aged care, health records,
workplace, and organisational obligations.
10. Not a Clinical Decision-Making System
Unless expressly agreed in writing, Centrim Life is an operational,
workflow, communication, reporting, and administration platform.
It is not a replacement for clinical judgement, medical advice,
nursing
assessment, medication management, allied health review, dietitian
review, emergency response, or resident care decision-making.
Users acknowledge that:
- Centrim Life does not diagnose, treat, prescribe, or provide
medical advice;
- any clinical, care, allergy, dietary, medication, risk,
incident,
or resident-related information must be reviewed by
appropriately
qualified personnel;
- the Customer remains responsible for care delivery, clinical
governance, regulatory compliance, and resident outcomes;
- alerts, reports, dashboards, notes, or automated outputs must
not
be solely relied upon without professional review; and
- Centrim Life is not responsible for decisions made by Users,
staff, clinicians, providers, families, or representatives based
on incomplete, inaccurate, outdated, or misinterpreted
information entered by the Customer or retrieved from Third
Party
Systems.
11. Dining, Allergy and Food Information
Where the Platform is used for dining, kitchen operations, meal
ordering, recipe management, menu planning, resident dietary
profiles, allergies, intolerances, texture-modified diets, IDDSI
information, or food safety workflows:
- the Customer is responsible for maintaining accurate resident
dietary and allergy information;
- the Customer is responsible for verifying information received
from clinical systems or entered manually;
- the Customer is responsible for determining whether a blank
allergy field means "no allergy recorded", "no known food
allergy", "not assessed", or another status;
- kitchen staff must follow the Customer's food safety, allergen
management, IDDSI, clinical nutrition, and resident care
procedures;
- meal dockets, labels, reports, dashboards, and production sheets
must be checked before service;
- absence of an allergy record does not necessarily mean the
resident has no allergy unless the Customer has verified that
status; and
- Centrim Life is not responsible for adverse events arising from
inaccurate, incomplete, missing, outdated, or incorrectly
entered
resident information.
12. Integrations and Third Party Systems
The Platform may integrate with Third Party Systems, including
clinical
software, identity providers, payment gateways, communication
platforms, reporting systems, authentication systems, and other
APIs.
Users acknowledge that:
- Third Party Systems are not controlled by Centrim Life;
- data received from Third Party Systems depends on the
availability, accuracy, permissions, mapping, configuration, and
technical performance of those systems;
- Centrim Life is not responsible for errors, delays, outages,
omissions, mapping issues, API changes, data quality issues, or
failures caused by Third Party Systems;
- the Customer is responsible for ensuring it has the legal right
to
connect Third Party Systems and transfer data;
- the Customer must validate integration outputs before
operational
or clinical reliance; and
- Centrim Life may suspend or modify integrations where required
for
security, compliance, vendor changes, API limitations, or system
stability.
13. Privacy and Personal Information
Centrim Life will handle Personal Information in accordance with its
Privacy Policy, applicable privacy laws, contractual obligations,
and
the Australian Privacy Principles where applicable.
The Customer acknowledges that, depending on the context, it may be
the
primary collector or controller of Personal Information and Centrim
Life may act as a service provider, processor, or data handler on
behalf of the Customer.
The Customer is responsible for:
- providing all required privacy notices to individuals;
- obtaining required consents;
- determining the lawful basis for collection, use, disclosure,
storage, and retention;
- ensuring Personal Information uploaded to the Platform is
necessary and appropriate;
- responding to resident, family, staff, or representative
requests
unless otherwise agreed; and
- ensuring its own compliance with privacy, health records, aged
care, workplace, and data protection obligations.
Centrim Life will take reasonable steps to protect Personal
Information from misuse, interference, loss, unauthorised access,
modification, and disclosure.
14. Health Information and Sensitive Information
The Customer acknowledges that health information and other sensitive
information may be processed through the Platform where such
information is entered by the Customer, generated through the
Customer's use of the Platform, or received from Third Party
Systems.
Centrim Life will handle such information in accordance with
applicable
privacy obligations and the relevant Customer agreement.
The Customer is responsible for ensuring that sensitive information
is
only entered, stored, used, disclosed, and shared where lawful,
necessary, authorised, and appropriate.
Users must not enter unnecessary sensitive information into the
Platform.
15. Data Breach Notification
Centrim Life will maintain reasonable procedures for identifying,
assessing, managing, and responding to suspected data incidents.
Where Centrim Life becomes aware of a suspected or actual data breach
affecting Customer Data, Centrim Life will notify the Customer
without
undue delay and provide available information reasonably required
for
the Customer to assess and respond to the incident.
Where the Notifiable Data Breaches scheme applies, eligible data
breaches involving personal information that are likely to result in
serious harm may require notification to affected individuals and
the
OAIC.
Unless otherwise agreed in writing, the Customer remains responsible
for determining whether notifications to individuals, regulators,
residents, employees, insurers, or other parties are required,
except
where Centrim Life is legally required to notify directly.
16. Sub-Processors and Hosting Providers
Centrim Life may use trusted third-party providers to host, support,
secure, monitor, deliver, analyse, or improve the Platform.
These may include infrastructure providers, email providers, SMS
providers, monitoring tools, error tracking tools, analytics tools,
authentication services, customer support tools, payment providers,
and other operational service providers.
Centrim Life will take reasonable steps to ensure that sub-processors
used for Customer Data are subject to appropriate confidentiality,
privacy, security, and data protection obligations.
Centrim Life may maintain a sub-processor register or trust centre
identifying key service providers.
The Customer acknowledges that sub-processors may change from time to
time due to operational, technical, security, or commercial
requirements.
17. Overseas Access and Offshore Support
Centrim Life may use employees, contractors, support personnel, or
service providers located outside Australia.
Where offshore access is required, Centrim Life will apply reasonable
safeguards, which may include:
- role-based access controls;
- least-privilege access;
- access only for legitimate support, maintenance,
troubleshooting,
security, development, or service delivery purposes;
- logging and auditability;
- confidentiality obligations;
- secure authentication;
- data minimisation;
- contractual controls; and
- restrictions on use of production data for development or
testing
unless authorised or appropriately controlled.
18. Support and Administrative Access
Centrim Life personnel may access Customer environments or Customer
Data only where reasonably required for:
- implementation;
- support;
- troubleshooting;
- defect investigation;
- maintenance;
- security monitoring;
- performance improvement;
- data migration;
- integration support;
- compliance or audit support; or
- other legitimate service delivery purposes.
Where practicable, such access will be authorised, role-based,
limited
to the relevant purpose, and logged.
Centrim Life personnel must not use Customer Data for personal
purposes
or unrelated business purposes.
19. Customer Data Ownership
As between the Customer and Centrim Life, the Customer retains
ownership of Customer Data.
Centrim Life does not claim ownership of Customer Data.
The Customer grants Centrim Life a limited licence to host, process,
transmit, store, back up, display, modify, analyse, and use Customer
Data solely as necessary to provide, secure, support, maintain,
improve, and comply with obligations relating to the Platform and
Services.
20. De-Identified and Aggregated Data
Centrim Life may use de-identified, anonymised, statistical, or
aggregated data for:
- platform improvement;
- product analytics;
- benchmarking;
- security monitoring;
- performance improvement;
- operational insights;
- research and development;
- reporting; and
- commercial analysis.
Centrim Life will not use such data in a way that reasonably
identifies
an individual resident, family member, staff member, Customer, or
facility unless permitted by law or agreement.
21. Data Accuracy
The Customer and Users are responsible for the accuracy, quality,
completeness, legality, reliability, and appropriateness of Customer
Data.
Centrim Life is not responsible for:
- incorrect information entered by Users;
- incomplete resident, family, staff, allergy, dietary, clinical,
maintenance, visitor, financial, or operational records;
- outdated data from Third Party Systems;
- incorrect configuration by the Customer;
- inappropriate role assignment;
- failure to review reports, alerts, or workflows; or
- operational decisions made based on inaccurate or incomplete
information.
22. Backups, Retention and Availability
Centrim Life will use reasonable commercial efforts to maintain
backups, disaster recovery procedures, monitoring, and platform
availability in accordance with its applicable policies or service
agreement.
The Customer acknowledges that no system can be guaranteed to be
continuously available, error-free, secure, or uninterrupted.
Access may be temporarily unavailable due to:
- planned maintenance;
- emergency maintenance;
- security incidents;
- third-party outages;
- internet or telecommunications failures;
- infrastructure failure;
- force majeure events;
- integration outages; or
- circumstances outside Centrim Life's reasonable control.
23. Mobile Applications
Where Users access Centrim Life through mobile applications,
including
staff apps, maintenance apps, reporting apps, family apps, resident
apps, or visitor apps:
- Users are responsible for keeping devices secure;
- Users must install updates when made available;
- Users must not use jailbroken, rooted, compromised, or insecure
devices where prohibited by the Customer or Centrim Life;
- offline functionality, where available, may be limited and
subject
to later synchronisation;
- data entered offline may not be available to other Users until
successfully synced;
- Users must verify that offline data has synced successfully;
- Centrim Life is not responsible for loss or delay caused by
device
failure, local storage issues, network unavailability, operating
system restrictions, or User error; and
- Users must immediately report lost or stolen devices that may
contain or access Customer Data.
24. AI, Automation and Assisted Features
Where Centrim Life provides AI-enabled, automation, recommendation,
summarisation, menu-building, note-assistance, reporting, workflow,
or
decision-support features:
- outputs are assistive only;
- outputs must be reviewed by appropriately authorised Users
before
reliance;
- AI-generated content may be incomplete, inaccurate, unsuitable,
or
require human correction;
- the Customer remains responsible for approving menus, recipes,
resident allergy checks, dietary suitability, reports,
communications, care-related workflows, complaints, incidents,
and
operational decisions;
- Centrim Life does not warrant that AI outputs will be error-free
or compliant with all Customer-specific policies; and
- Users must not enter unnecessary sensitive information into
AI-enabled features unless authorised and appropriate.
25. Intellectual Property
All intellectual property rights in the Platform, Services, software,
source code, object code, database structure, design, workflows,
user
interface, modules, documentation, templates, reports, branding,
logos, know-how, algorithms, configurations, and related materials
are
owned by or licensed to Centrim Life.
Users and Customers must not:
- copy, reproduce, modify, adapt, translate, distribute, sell,
rent,
lease, sublicense, or commercially exploit the Platform;
- reverse engineer, decompile, disassemble, or attempt to discover
source code;
- remove proprietary notices;
- create derivative works from the Platform;
- use Centrim Life intellectual property outside the permitted
scope; or
- register or claim ownership of confusingly similar names, marks,
domains, products, or software.
26. Feedback and Suggestions
If a User or Customer provides feedback, suggestions, ideas,
enhancement requests, workflows, designs, comments, or
recommendations regarding the Platform, Centrim Life may use them
without restriction or obligation to compensate the User or
Customer.
No intellectual property rights in the Platform are transferred by
providing feedback.
27. Confidentiality
Users must keep confidential all non-public information accessed
through the Platform, including:
- resident information;
- family information;
- staff information;
- clinical, dietary, allergy, financial, operational, and
maintenance information;
- Customer business information;
- Centrim Life technical, commercial, pricing, security, roadmap,
and product information; and
- any information that would reasonably be considered
confidential.
Users must not disclose confidential information except as authorised
by the Customer, required for legitimate duties, permitted by law,
or
approved in writing.
28. Payment and Commercial Terms
Payment obligations are governed by the applicable Order Form, Master
Services Agreement, invoice, or written commercial arrangement
between
Centrim Life and the Customer.
Individual Users are not responsible for subscription fees unless
separately agreed in writing.
Centrim Life may suspend access for non-payment by the Customer,
subject to the applicable agreement and any required notice period.
29. Suspension and Termination of User Access
Centrim Life or the Customer may suspend, restrict, or terminate a
User's access where:
- the User is no longer authorised;
- the User breaches this EULA;
- the User's employment, engagement, authority, or relationship
with
the Customer ends;
- there is suspected unauthorised access;
- there is a security, privacy, regulatory, legal, or operational
risk;
- the Customer requests suspension;
- required by law, regulator, court order, or government
authority;
or
- the relevant Customer agreement expires or terminates.
Termination of User access does not affect obligations relating to
confidentiality, privacy, intellectual property, liability, audit
logs, records, or misuse.
30. Data Export and Return on Termination
Unless otherwise agreed in the Customer's signed agreement, Centrim
Life will provide reasonable access to Customer Data following
termination for a limited period to allow export or transition.
The format, timing, cost, scope, and method of export will be
governed
by the applicable Customer agreement, Order Form, DPA, or written
arrangement.
Where Centrim Life agrees to provide data export, the Customer
acknowledges that:
- exports may be provided in a standard machine-readable format
such
as CSV, JSON, database extract, or another agreed format;
- raw data may require interpretation, mapping, or transformation
by
the Customer;
- attachments, files, images, logs, audit trails, and system
metadata may be subject to separate export processes;
- data from Third Party Systems may need to be obtained directly
from those systems; and
- data migration services are separate professional services
unless
included in the relevant agreement.
31. Warranties
To the extent permitted by law, Centrim Life provides the Platform on
an "as is" and "as available" basis.
Centrim Life does not warrant that:
- the Platform will be uninterrupted, error-free, or free from
vulnerabilities;
- all defects will be corrected;
- the Platform will meet every Customer-specific requirement;
- the Platform will replace professional judgement, clinical
governance, care planning, food safety procedures, legal advice,
financial advice, or operational review;
- third-party integrations will always remain available or
accurate;
- reports, alerts, AI outputs, dashboards, or recommendations will
be complete or error-free; or
- the Platform will ensure compliance with every law,
accreditation
standard, aged care obligation, workplace requirement, or
Customer
policy.
Nothing in this EULA excludes, restricts, or modifies any guarantee,
warranty, right, or remedy that cannot lawfully be excluded under
the
Australian Consumer Law or any other applicable law.
32. Liability
To the maximum extent permitted by law, Centrim Life is not liable
for
loss caused by:
- User error;
- inaccurate, incomplete, outdated, or missing Customer Data;
- Customer configuration decisions;
- inappropriate User permissions;
- failure by the Customer to train Users;
- failure to verify clinical, dietary, allergy, resident,
financial,
or operational information;
- Third Party System failures;
- internet, telecommunications, device, or infrastructure failures
outside Centrim Life's reasonable control;
- unauthorised use caused by compromised User credentials where
Centrim Life was not at fault;
- resident care decisions made by the Customer or its personnel;
or
- use of the Platform outside the permitted scope.
To the maximum extent permitted by law, Centrim Life is not liable
for
indirect, consequential, special, punitive, or exemplary loss,
including loss of profit, revenue, goodwill, opportunity, contracts,
or anticipated savings.
Where liability cannot be excluded, Centrim Life's liability is
limited
to the maximum extent permitted by law.
Any contractual liability cap will be as set out in the applicable
Master Services Agreement or Order Form.
33. Indemnity
The Customer and, where applicable, the User, indemnifies Centrim
Life
against losses, claims, damages, liabilities, costs, and expenses
arising from:
- misuse of the Platform;
- breach of this EULA;
- unauthorised access caused by the User or Customer;
- inaccurate, unlawful, or inappropriate Customer Data;
- breach of privacy, confidentiality, employment, health, aged
care,
consumer, or other laws by the Customer or User;
- reliance on Platform outputs without appropriate review;
- failure to obtain required consents or authorisations;
- third-party claims arising from Customer Data; or
- use of the Platform outside the permitted scope.
This indemnity is reduced to the extent the loss is caused by Centrim
Life's fraud, wilful misconduct, negligence, or breach of law.
34. Unfair Contract Terms
This EULA is intended to be read and applied reasonably and
proportionately.
Nothing in this EULA is intended to unfairly limit rights that cannot
be excluded under applicable law, including Australian Consumer Law
protections for consumers and small businesses.
If any term is found to be unfair, void, unlawful, or unenforceable,
that term will be severed or read down to the extent necessary, and
the remaining terms will continue to apply.
35. Updates to the Platform
Centrim Life may update, modify, enhance, remove, suspend, replace,
or
change features, modules, user interfaces, workflows, integrations,
security controls, reports, mobile functionality, APIs, or
documentation from time to time.
Where a material change materially reduces core functionality
purchased by the Customer, Centrim Life will use reasonable efforts
to
provide notice, unless the change is required urgently for security,
legal, technical, third-party, or operational reasons.
36. Updates to this EULA
Centrim Life may update this EULA from time to time.
Updated terms may be notified by email, in-app notice, publication on
the website, or other reasonable method.
Continued use of the Platform after the effective date of updated
terms
constitutes acceptance of the updated EULA.
Where required by law or contract, Centrim Life will obtain consent
or
provide notice before material changes take effect.
37. App Store Terms
Where a mobile application is downloaded from the Apple App Store,
Google Play Store, Microsoft Store, or another app marketplace, the
User must also comply with the applicable store terms.
The app marketplace provider is not responsible for the Platform,
Customer Data, support, claims, maintenance, privacy practices, or
legal compliance of Centrim Life unless required by applicable store
terms or law.
38. Force Majeure
Centrim Life is not liable for delay or failure to perform caused by
events beyond its reasonable control, including natural disasters,
fire, flood, pandemic, epidemic, war, terrorism, civil unrest,
labour
disruption, government action, power failure, internet outage,
telecommunications failure, cloud provider outage, cyberattack,
denial-of-service attack, third-party system failure, or emergency
maintenance.
39. Governing Law and Jurisdiction
This EULA is governed by the laws of Victoria, Australia.
The parties submit to the non-exclusive jurisdiction of the courts of
Victoria and the Commonwealth courts of Australia.
40. Contact
Questions about this EULA may be directed to:
Centrim Life Pty Ltd
ABN 44 669 185 184
35b/240 Plenty Road
Bundoora VIC 3083
Australia
Email: legal@centrimlife.com.au